Salon Policy
Whimsy Do’s strives to provide every guest with the utmost positive and enjoyable experience. We understand that sometimes there are unavoidable circumstances that can conflict with your scheduled appointment and therefore cause you to cancel.
As a courtesy to our other guests and team members, we ask that any cancellations and rescheduling be given a 24 hour notice of your already scheduled appointment.
Repeated “no-call, no-shows” may result in a fee.
Whimsy Do’s offers an email and text message reminder for your scheduled appointments.
Late cancellations and missed appointments leave gaps in the stylist’s schedules that cannot be filled without a timely notice. This 24 hour courtesy notification enables us to schedule other kids, and in turn, maintains availability of services for you and other guests!
In the event your child(ren) is extremely reluctant on getting their haircut, resulting in you deciding not to get their haircut, there will be a fee of 50% of the service that was scheduled. This is due to the fact that we are an appointment based salon.
Due to the volume and flow of the stylists’ schedules, if you are expecting to be late to your appointment, we would appreciate a courtesy call to the salon to let us know you are on your way. If by chance you are more than 15 minutes late arriving to your appointment, we may ask you to reschedule due to the scheduling of other appointments.
Cancellations & Missed Appointments
Appointment Deposit
A $5 deposit per appointment is required to secure all bookings.
This deposit will be applied toward your total service cost on the day of your visit. Deposits help us protect our stylists time and ensure availability for all of our families.
If you need to reschedule, your deposit will be transferred to your new appointment as long as we receive at least 24 hours notice.
No-shows or cancellations with less than 24 hours will forfeit the deposit.
Illness & Health
To protect the health and safety of our guest, families, and staff, appointments must be rescheduled if you or your child has:
A fever within the past 24 hours
Persistent cough, cold, or flu like symptoms
Any unexplained rash or skin irritation
Known exposure to a contagious illness
Lice
Children arriving with visible rashes, active illness symptoms, or signs of contagious conditions will not be serviced.
Deposits & Illness
If illness is communicated prior to arrival, your deposit will be transferred to a new appointment date.
If a child arrives visibly ill or will symptoms requiring refusal of service, the appointment will be declined and the deposit will be forfeited.
Whimsy Do’s reserves the right to decline service at our discretion to maintain a safe environment for all guests.
Inclement Weather
There are times when the weather causes the need to cancel appointments. We respect the safety of others and in these cases we do not require a 24 hour cancellation. If Whimsy Do’s needs to close due to the inclement weather, the team will contact each client, starting from the first appointment to the last and will work to accommodate the canceled guests on another date as soon as possible!
Child Safety
Due to the chemicals and tools in the salon, we ask that all children be well attended at all times by a guardian. Running is not permitted at any time in the salon. We ask that your child does not “car hop” as a courtesy to other guests coming in for their appointments. Our cars are for children with appointments only. We appreciate your cooperation and understanding, as your child(ren)’s safety is our top priority!
Return Policy
Services
Whimsy Do’s does not issue refunds on salon services. We strive to give the utmost satisfaction to our clients! If you are not satisfied with the work performed, we will make every effort to ensure we rectify the situation. Should you have any questions or concerns, please contact us within 24 hours so we may address these concerns in a timely manner. At that time, we will reschedule you and make any changes or adjustments indicated. Whimsy Do’s will gladly make adjustments, at no cost to you, within 1 week of the original service.